FAQ

Q9: Do you offer containerized and bulk shipment options?


A9: Yes, we provide both containerized shipping (20GP, 40GP, and 40HQ) and bulk vessel shipments based on your needs.

Q10: How do you determine the price of steel products?


A10: The price is based on factors such as raw material costs, market fluctuations, production costs, and order quantity.

Q11: What payment methods do you accept?


A11: We accept T/T (30% deposit, 70% before shipment), L/C at sight, and other flexible payment terms based on agreement.

Q12: Do you offer price adjustments based on long-term contracts?


A12: Yes, we can offer flexible pricing for bulk and long-term orders based on market trends.

Q13: What if there is a quality issue after receiving the goods?


A13: We have a dedicated customer service team. If there are any quality issues, we will conduct an investigation and offer replacements or compensation as per the contract terms.

Q14: Can you provide technical support for product application?


A14: Yes, we have an experienced technical team that can provide guidance on material selection, application, and processing methods.

Q15: Do you offer any guarantees on your products?


A15: Yes, we ensure that all our products meet the agreed specifications and quality standards. Guarantees are provided based on specific contract agreements.

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